FAQ
1. What products do you sell?
We specialize in fashionable earrings, including stud earrings, hoop earrings, drop earrings, statement earrings, and other stylish jewelry accessories.
2. How long does shipping take?
We currently offer the following shipping options within the United States:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Delivery times may vary depending on location, weather conditions, and seasonal demand.
3. Do you offer free shipping?
Yes! We offer Free Shipping on eligible orders with an estimated delivery time of 7–14 business days.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package throughout the delivery process.
5. Can I modify or cancel my order?
Orders may be modified or canceled within 12 hours after purchase. Please contact our support team as soon as possible for assistance.
6. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout.
7. What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the product. We will work quickly to resolve the issue.
8. Do you accept returns?
Yes. Eligible items may be returned according to our return policy. Returned items must be unused and in their original condition and packaging.
9. How can I contact customer support?
You can contact us through our Contact Us page or customer support email. Our team typically responds within 24–48 business hours.
10. Why shop with LunavelleGraceStudio?
We combine stylish jewelry designs, affordable pricing, reliable shipping, and exceptional customer service to provide a shopping experience that is both enjoyable and trustworthy. ✨💖